Available Support
When you need a helping hand...
Whether it's help keeping your site's content fresh, a question that you can't seem to find the answer to, or you just want the peace of mind knowing that your site is managed and maintained by the best team in the business, Alynnlee Productions has an experienced staff of developers, designers, and technology professionals eager to help out. We offer a number of different support and maintenance options to suit your needs and budget, and if you aren't seeing what you are looking for, we'd be happy to tailor a support and maintenance plan to your specific requirements. Our success has been built on exemplary customer satisfaction, so all of our options are "pay as you go" or month-to-month with no long term commitments or contracts to sign. We are all located right here in the United States, so your call or email is not going to be transferred overseas.
All support and maintenance requests are billed hourly. This includes time for discovery, consulting, programming, design, and general assistance.
Ready To Get Started?
For standard maintenance offerings, click 'Purchase Now' for the maintenance plan of your choice below.
For the Ala Carte custom maintenance, please email sales@alynnlee.com with the subject line "Ala Carte Maintenance Request" included in your email:
- Number of hours you want to include in the maintenance support offering.
- Response time needed for site issues (call back response time) e.g.: ASAP (2 Business Hours Guaranteed), 4 Business Hours, 8 Business Hours
- The frequency you need routine site updates launched (Go Live schedule), e.g.: once a week, once every 2 weeks, or once a month
Support Inquires:
Drop us a line:
Give us a call:
804.330.5050
Single Incident Support
We offer single incident support for clients without a support and maintenance plan. There is a two hour minimum for each support incident ($190), which includes one hour of programming or assistance and one hour of general consulting. If additional time is required it will be billed at our customary hourly rates.
- Support Service (Level 1 - $190) - Purchase Now
- Support Service (Level 2 - $300) - Purchase Now
- Training Sessions - Purchase Now
- Pay Any Amount - Credit card payments can be made here: Submit Payment
All of our maintenance plan subscribers enjoy no minimum billing on support, maintenance, and programming requests.
Four-Star Maintenance
For clients that need assistance only occasionally with support or minor site updates:
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Five-Star Maintenance
Higher availability and more hours for sites that have increased support needs and/or require small but routine updates to site content:
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Five-Diamond Maintenance
Our premier support and maintenance plan for sites that require the highest availability, fastest response times, and regular updates to content and features:
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A la Carte Maintenance
Only need a few hours of support, but require an immediate response when you do? Major content updates required once a week? Maybe you just fall somewhere in between our published plans and want to get the best value for your maintenance dollar. Now you can use our a la carte maintenance plan builder to develop a maintenance plan that provides no more and no less than exactly what you need to keep your website profitable and successful.
Request a quote |
*Included support and site maintenance hours are valid for use on technical support requests and updates to existing website text or images. Development of new features and concepts as well as complex programming tasks are not included and will be billed at our customary hourly rate. This limitation does not apply to Five-Diamond Maintenance Subscribers
**5% discount is valid on projects not exceeding 20 hours of combined development, design, and consulting. Maintenance plan must be current and active during the period in which the work was performed as well as at the time of invoicing to receive the discount.
